The Cyber Shack is committed to protecting your personal information. As a reminder, The Cyber Shack does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of The Cyber Shack, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about The Cyber Shack's privacy practices, contact email@example.com or call 1-888-301-9327.
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
The Cyber Shack follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The Cyber Shack:
Provides you NOTICE of our customer information practices.
Gives you CHOICES about how your data may be used for marketing purposes.
Provides you the opportunity to UPDATE or CORRECT your personal information.
Uses information SECURITY safeguards.
Limits the SHARING of your information.
Commits to COMPLYING with applicable privacy requirements.
Provides you with means to CONTACT US about privacy-related issues.
We value the relationship we have with our customers and are
committed to responsible information-handling practices. We take
great care in safeguarding your personal information and in
complying with all applicable federal and state privacy laws and
our own internal standards and best practices.
What information does The Cyber Shack COLLECT from me?
When does The Cyber Shack COLLECT information from me?
How is my information USED?
What information is PROVIDED to The Cyber Shack from others?
Does The Cyber Shack SHARE my personal information with others?
Do I have CHOICES regarding the use of my information for marketing purposes?
How does The Cyber Shack SECURE my personal information?
How can I UPDATE my information?
Does The Cyber Shack collect information from CHILDREN?
Whom may I CONTACT if I have questions or concerns about the privacy or security of my information?
WHAT INFORMATION DOES THE CYBER SHACK COLLECT FROM ME?
We may collect personal information such as:
Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).
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WHEN DOES THE CYBER SHACK COLLECT INFORMATION FROM ME?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
Set up an account online
Purchase products or services
Schedule delivery or installation
Join a loyalty program
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with The Cyber Shack
When submitting personal information through an online form, we
will identify which fields are required in order to fulfill your
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HOW IS MY INFORMATION USED?
We use the information you provide in order to:
Fulfill requests for products, services or information
Administer loyalty programs
Provide customer services
Administer sweepstakes, promotions or surveys
Offer new products and services
Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conduct research and analysis
Send marketing communications
Perform other business activities
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WHAT INFORMATION IS PROVIDED TO THE CYBER SHACK FROM OTHERS?
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided.
Information From Third Parties
The Cyber Shack obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
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DOES THE CYBER SHACK SHARE MY PERSONAL INFORMATION WITH OTHERS?
The Cyber Shack does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. We may share personal information with third parties to perform services on our behalf such as:
Fulfilling our customers' orders
Sending The Cyber Shack marketing communications
Scheduling and performing installations
Maintaining our loyalty program
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of The Cyber Shack
Processing credit card payments
The third parties with whom we conduct business are only
authorized to use your information to perform the service for
which they were hired. As part of our agreement with them, they
are required to follow the privacy guidelines we provide them
and to take reasonable measures to ensure your personal
information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
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DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
The Cyber Shack is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from The Cyber Shack.
To opt-out of or opt-in to receiving marketing communications from The Cyber Shack, please take one of the following actions:
1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from The Cyber Shack will tell you how to stop receiving them.
2) Call 1-888-301-9327 and provide your current contact information.
3) Send an e-mail with your current contact information to:
4) Or, send a request with your current contact information to:
The Cyber Shack
Attn: Privacy Manager
P.O. Box 448
Kingsland, TX 78639
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
The Cyber Shack will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
10 business days for e-mails
30 days for phone calls
6 weeks for direct mail